Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Medical consumables and equipment includes syringes, needles, sutures, staples, packaging, tubing, catheters, medical gloves, gowns, masks, adhesives and sealants for wound dressing and a whole host of other devices and tools used with a hospital or surgical environment. Non-Stock items - fullfilled by 3rd party suppliers Consumable health and personal care items We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, medicines, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. You will need to contact us within 30 days of your order receipt and request Return Authorization Number (RA#). It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. No return is accepted without Return Authorization number (RA#). No return or refund is approved after 30 days of order delivery date. Return approval must be requested. Please wait 3 to 5 days for the funds to clear and post to your account.We offer 30 days return policy. If approved, you’ll be automatically refunded on your original payment method.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or not as described, so that we can evaluate and promptly resolve the issue. You can always contact customer support with questions regarding your purchase or the status of your return by calling us at +1 (888) 737-5654 or emailing us at Customer satisfaction is our top priority.

Please do not ship your returns to us until after we have approved your return and provided you with postage. Your order number (found in your confirmation email, shipping label an account dashboard under the 'Orders' tab)Īfter your request has been processed and approved, we will send you a return shipping label to ensure the return process is hassle-free.Your first and last name (or as it appears on the order).

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